Reviewing flagged messages

When you set a category's action to Flag for review, Civora doesn't take an automatic action — it adds an entry to the Review queue for a human decision. This guide walks through how the queue works and the actions you can take.

How Flag interacts with tiers#

What "flagged" means#

When a message lands in the review queue, three things happen:

The message stays visible in the Discord channel. Civora hasn't acted on it; it's waiting for your decision.
A row appears in Review in the dashboard sidebar with the message, the author, the channel, the timestamp, the category, and Civora's severity score.
The full message content is preserved within your tier's audit retention window (Pro: 30 days, Business: 90 days).

The review queue#

From the dashboard sidebar, open Review. The sidebar shows a badge with the count of pending items. The queue lists flagged messages with the message text, the user, the channel, the time, the category, and the severity. Each row also has a detail button that opens an overview with more context.

The five review actions#

For each row, you can take one of five actions via the quick-action buttons:

Approve

The message is fine; Civora was wrong to flag it. Approving removes the row from the active queue. The message stays visible in Discord.

Delete

Civora was right; the message should be removed. Deletes the message from Discord and removes the row from the queue.

Timeout

Deletes the message and times the user out. A dropdown lets you pick the duration. Discord allows up to 28 days.

Ban

Deletes the message and bans the user from the server. A confirmation dialog appears before the ban is applied — most reviewers should pause and read context before clicking this.

Dismiss

The flag was a judgment call you don't want to make a strong signal out of. Dismiss removes the row without an explicit decision. Use it for cases where either Approve or Delete would be defensible and you don't want to commit one way or the other.

Bulk actions#

When one user posts a streak of similar messages (a spammer, a brigading raid), you don't want to click through ten individual rows. Select multiple rows via the row checkboxes; a bulk-action bar appears at the bottom of the queue with Approve, Delete, Timeout, Ban, and Dismiss options. Bulk Delete and Bulk Ban open a confirmation dialog before applying.

A realistic daily workflow#

For most servers, a sustainable cadence:

Once a day. Open Review from the sidebar. The badge tells you how many items are waiting.
5–15 minutes. Work through what's there. Open the detail view for borderline cases; for obvious ones, hit the quick-action button directly.
Bulk-process streaks. If you see several rows from the same user or channel, select and bulk-action them.
Done. Close the dashboard.

What's next#

Severity tuning — the lever behind which messages reach the queue.
Audit log — the historical record of every moderation decision, including auto-actioned ones that never hit the queue.