Terms of Service

1.Service Provider Information (mandatory disclosures under Eker. tv. § 4)

Pursuant to § 4 of Act CVIII of 2001 on Electronic Commerce Services and on certain aspects of Information Society Services (the "Eker. tv."), the Service Provider discloses the following:

Legal form

Hungarian sole trader (egyéni vállalkozó), registered under Act CXV of 2009

Name

Tibor Levente Székely

Registered seat

Domaháza utca 46., 1154 Budapest, Hungary

Sole-trader registration number

59845982

Hungarian tax number

90586961-1-42

EU VAT number

HU90586961

Competent tax authority

NAV Kelet-budapesti Adó- és Vámigazgatósága (Hungarian National Tax & Customs Administration, East-Budapest Directorate)

VAT status

small-business VAT exemption (alanyi adómentes) under Chapter XIII (§§ 187–196) of Act CXXVII of 2007 on VAT (Áfa tv.) — "AAM"

Personal asset liability

under § 15(1) of Act CXV of 2009, the Service Provider as a sole trader is liable with all personal assets for obligations arising from the business activity

Service name

Civora — AI-powered Discord moderation SaaS

Website

https://civora.hu

Customer support email

hello@civora.hu

Privacy email

hello@civora.hu

Hosting provider

OVH SAS, 2 rue Kellermann, 59100 Roubaix, France — Gravelines data centre

Payment processor (Merchant of Record)

Dodo Payments Inc., 8 The Green, Suite A, Dover, Delaware 19901, USA

Supervisory / complaint authorities

Data protection: Hungarian National Authority for Data Protection and Freedom of Information (NAIH) — H-1055 Budapest, Falk Miksa u. 9–11.; ugyfelszolgalat@naih.hu; https://naih.hu — see Infotv. § 38. Consumer protection: the territorially competent district office (járási hivatal) consumer protection department

2.Definitions

For the purposes of these Terms:

• Service Provider / Civora: the Hungarian sole trader identified in clause 1 (Tibor Levente Székely), operating the Civora SaaS Discord moderation service for Customers.
• Customer / Subscriber: the natural or legal person (or unincorporated organisation) who subscribes to the Service through the registration interface and installs the Civora bot on their Discord server(s). For data-protection purposes, the Customer acts as data controller (GDPR Art. 4(7)) in respect of personal data of members on their Discord server; Civora is the corresponding processor (GDPR Art. 4(8) and Art. 28).
• End User: a natural person member of the Customer's Discord server whose messages the Service analyses.
• Service: the AI-powered, context-aware moderation SaaS that reads messages posted on the channels of the Customer's authorised server(s) via the official Discord platform API, performs context-based analysis via Civora's own AI model, and executes pre-configured actions (message deletion, temporary timeout, flagging to moderators) configured by the Customer.
• Consumer: a natural person acting outside the scope of their trade, business, craft or profession, as defined in § 8:1(1)(3) of Act V of 2013 on the Hungarian Civil Code ("Ptk."). For the purposes of warranty rules (Ptk. § 6:157(3)), the consumer protections also apply to micro, small, and medium-sized enterprises acting outside their professional capacity.
• Business Customer (B2B): a Customer that falls within the definition of "vállalkozás" under Ptk. § 8:1(1)(4) and does not qualify as a Consumer.
• Merchant of Record / MoR: the legal seller of record in each transaction — the entity that collects payment from the End Customer, computes and remits the applicable sales tax / VAT, and issues the consumer-facing invoice. Under these Terms, the MoR is Dodo Payments Inc. (USA).
• Discord: the communication platform operated by Discord Inc. (USA) on which the Service runs.
• Dodo Customer Portal: the authenticated self-service portal operated by Dodo Payments, where the Customer can view Dodo-issued invoices, update payment methods, change plans, or cancel their subscription.

3.Description, operation, and limitations of the Service

3.1. Civora is a SaaS (Software-as-a-Service) information society service (Eker. tv. § 2(f)) that:

1. reads, via the official Discord platform API, messages posted on the channels of the Customer's authorised server(s);
2. runs a pattern-based pre-filter over every message that lets trivial messages (bot messages, empty messages, single-emoji messages, etc.) through without further analysis, and escalates risky patterns;
3. performs context-aware AI inference on the remaining messages via Civora's own AI model — analysing tone, intent, linguistic features, abusiveness, and directed attack characteristics;
4. based on the analysis, executes automatic moderation actions in line with the Customer-selected template and severity thresholds: message deletion, temporary mute/timeout, flagging to moderators, or forwarding to Discord's audit log;
5. provides the Customer with a Dashboard to review moderation events, monthly/daily quota usage, audit log, override AI decisions, and reconfigure templates.

3.2. AI transparency (AI Act Article 50). The Service is an AI system within the meaning of Article 50(1) of Regulation (EU) 2024/1689 (the AI Act), in that it interacts indirectly with natural persons (End Users). The Service Provider ensures that the fact of an AI-driven moderation decision is reasonably identifiable — through the Discord audit-log moderation entry and, optionally, through the DM notification the Customer may send. The Customer must inform End Users via their server rules that moderation is partly AI-assisted.

3.3. Operational limits. The Service is available exclusively through the official Discord platform API. Service availability and functionality may be affected by: (a) policy or technical changes on the Discord platform; (b) Discord API rate limits or outages; (c) availability of Civora's own AI model and its underlying hosting infrastructure; (d) regulatory changes. Such service interruptions caused by circumstances beyond the Service Provider's control (within the meaning of the exemption test in Ptk. § 6:142) do not give rise to liability.

4.Formation, account, eligibility

4.1. Formation. The contract is concluded between the parties when the Customer expressly accepts these Terms and the Privacy Notice via a dedicated checkbox during registration, and the Service Provider activates the account. Under Ptk. § 6:7(1) and (3), a legal declaration may validly be made in electronic form provided it is communicated in a way that allows the unaltered re-display of its content and the identification of the declaring party and the time of declaration; the present mechanism satisfies this.

4.2. Age and authority. The Customer must meet Discord's minimum age requirement (currently 13; higher digital-consent age in some EEA Member States). For Business Customers, the registering person must have authority to represent the entity.

4.3. Consumer / Business status. During registration the Customer must declare whether they subscribe as a Consumer or as a Business. The status governs the application of clauses 6 (Consumer Withdrawal), 9 (Liability), and 11 (Disputes).

4.4. Truthful data; account security. The Customer must provide accurate data during registration and keep account credentials (password, Discord OAuth grants) confidential. The Customer is responsible for all activity performed through the account until they notify the Service Provider that the account is compromised.

4.5. Scope, term. The contract is for the provision of the Service in the scope of the chosen tier (Free / Pro / Business). It is concluded for an indefinite term and may be terminated by either party as set out in clauses 6 and 12.

5.Pricing, Merchant of Record, invoicing, renewal

5.1. Tiers and prices

The Service is offered in three tiers. Prices are billed in USD; HUF amounts are informational and fluctuate with the exchange rate Dodo Payments applies.

Monthly limits reset on the 1st of each calendar month at 00:00 UTC; the daily cap resets at 00:00 UTC each day.

5.2. Merchant of Record (MoR) — Dodo Payments

• Seller of record: the Service fee is collected from the Customer by Dodo Payments Inc. (Delaware, USA — "Dodo"), acting as the legal seller of record in the transaction. The payment contract and the customer-facing invoice are concluded between the Customer and Dodo.
• Tax collection + remittance: Dodo computes, collects from the Customer, and remits to the relevant tax authorities all sales tax / VAT applicable on the fee in the customer's tax jurisdiction. The Service Provider does not itself add Hungarian VAT on the fee (see § 5.3).
• Customer-facing invoice: issued by Dodo and downloadable by the Customer through the Dodo Customer Portal. The Service Provider does not issue a direct invoice to the Customer for the Service fee.
• Consolidated payout to Service Provider: Dodo remits a periodic (typically monthly) consolidated payout to the Service Provider, net of Dodo fees and refunds. The Service Provider books these payouts as business income under the Hungarian Accounting Act.
• Refunds: processed by Dodo through its refund pipeline; refunded amounts are netted against the Service Provider's next Dodo payout (see the Refund Policy).

5.3. Small-business VAT exemption (AAM) — Áfa tv. Chapter XIII

• The Service Provider has elected the small-business VAT exemption under § 187(1) of the Áfa tv. (having its seat in Hungary). Pursuant to § 187(2)(a)–(c), during the exemption period the Service Provider (a) is not liable for VAT; (b) is not entitled to deduct input VAT; (c) may only issue invoices that do not show any passed-on VAT.
• The upper threshold of the exemption under § 188(2) is HUF 20,000,000 of annual revenue (cumulated). If exceeded, the Service Provider must notify NAV, inform Customers, and switch to standard VAT treatment from the next billing period.
• In the Dodo MoR arrangement: the Service Provider sells the underlying Civora service to Dodo as a small-business-VAT-exempt taxable person; the settlement document between the Service Provider and Dodo does not carry passed-on Hungarian VAT.

5.4. Accounting retention (Számv. tv. § 169)

Settlement statements received from Dodo, the Service Provider's own accounting records, and all supporting documents are retained by the Service Provider for at least 8 years in legible form and in a way that allows them to be retrieved by reference to bookkeeping entries — as required by § 169(1)–(2) of Act C of 2000 on Accounting (Számv. tv.). Electronic documents are retained electronically in compliance with digital-archiving regulations (Számv. tv. § 169(5)).

5.5. Renewal, plan change, price changes

• Paid subscriptions auto-renew (Dodo Subscriptions). The renewal price is the then-current published tier price.
• Plan change (Pro ↔ Business, monthly ↔ annual) is handled inside the Dodo Customer Portal with prorated billing. The new plan takes effect at the time selected there.
• The Service Provider may unilaterally change prices. Price changes are communicated to the Customer by email and in-dashboard at least 30 calendar days in advance. The Customer may cancel the subscription before the change takes effect; continued use after that date constitutes acceptance.

5.6. Cancellation, refund

The Customer may cancel at any time, effective at the end of the then-current billing period, via the Dodo Customer Portal. The cancellation does not take effect until the end of the paid period; no pro-rata refund is provided for the remaining time, save where required by the Consumer Withdrawal right (clause 6), defective performance under Ptk. § 6:159 (see Refund Policy), or other mandatory law.

6.Consumer right of withdrawal (B2C) — Government Decree 45/2014. (II. 26.)

6.1. The right. A Consumer is entitled to a 14-day, no-reason right of withdrawal under § 20 of Government Decree 45/2014. (II. 26.) Korm. rendelet, counted from the day the contract is concluded.

6.2. Loss of the right — digital service exception. Under § 29(1)(m) of that Decree, the Consumer loses their right of withdrawal in respect of digital content not supplied on a tangible medium where the Service Provider has begun performance with the Consumer's express prior consent, the Consumer having simultaneously acknowledged that, on the start of performance, the right of withdrawal is lost.

6.3. How to withdraw. The withdrawal notice may be sent by email to hello@civora.hu. Include the Customer's registered email, Discord user ID, and the date the contract was concluded. The Service Provider will initiate the refund of the full fee through Dodo Payments within 14 days of receipt of the notice, to the same payment method.

6.4. Business Customers. The 14-day right of withdrawal does not apply to Business Customers (Ptk. § 8:1(1)(3) consumer definition). Business Customers may only obtain a refund based on defective performance under Ptk. §§ 6:157–6:159.

7.Acceptable Use Policy

The Customer undertakes not to use the Service for any of the following:

• to transmit or distribute content that is illegal, incites hatred, supports terrorism, or facilitates the trade in illegal drugs;
• to store, transmit, or make available child sexual abuse material (CSAM) — such content must be removed immediately and the relevant authorities notified;
• to reverse-engineer, decompile, or circumvent the security mechanisms of the Service, or to perform automated calls beyond the official Discord API limits;
• to impose disproportionate load (DoS-like patterns, bulk automated calls beyond the contracted quota, scraping);
• to act in a manner that breaches Discord's own Terms of Service, Community Guidelines, or Developer Terms of Service (in particular, no self-bots, no circumventing paid features, no unauthorised collection of user data).

7.2. DSA compliance (Article 14 T&C content-moderation disclosure). This clause, together with §§ 3.1 and 3.2, embodies the Service's content-moderation policy in line with Article 14 of Regulation (EU) 2022/2065 (DSA), covering: (a) the purpose of moderation; (b) the use of algorithmic decision-making and human review; (c) the appeal mechanism made available to the Customer via the Dashboard.

7.3. DSA Article 19 — small-enterprise exclusion. Civora qualifies as a micro-enterprise under Commission Recommendation 2003/361/EC; accordingly, certain Section 3 requirements of the DSA (annual transparency reporting, trusted-flagger priority, etc.) do not apply to Civora pursuant to DSA Article 19. Civora is not a Very Large Online Platform (VLOP) within the meaning of DSA Article 33.

8.AI moderation accuracy — disclaimer (GDPR Art. 22)

8.1. Best-effort. The Service is a best-effort AI moderation tool. AI recommendations and automated actions are produced by statistical models and may err (false positives / false negatives).

8.2. Responsibility lies with the Customer. Responsibility for moderation decisions and their consequences rests with the Customer (as the operator and GDPR Art. 4(7) controller of their Discord server). The Service Provider does not warrant the accuracy of moderation actions, nor does it accept liability for content not filtered, or content erroneously filtered, by the Service.

8.3. GDPR Article 22 — human review. Under Article 22(1) of the GDPR, a data subject (End User) has the right not to be subject to a decision based solely on automated processing — including profiling — which produces legal effects or similarly significantly affects them. Where the decision is necessary for entering into or performing a contract, or is based on explicit consent (GDPR Art. 22(3)), the controller (i.e., the Customer) must implement suitable measures to safeguard the data subject's rights, including at least the right to obtain human intervention, to express their view, and to contest the decision.

8.4. AI Act Article 50 — AI transparency. Under Article 50(1) of the AI Act, the Customer must inform End Users that moderation decisions on their server are partly produced by an AI system (unless this is reasonably obvious to a well-informed, attentive End User in context). The Service Provider provides template wording and an example server-rules section in the Dashboard.

9.Intellectual property

9.1. The Civora SaaS, including source code, Dashboard, documentation, brand name, and logo, is the exclusive intellectual property of the Service Provider. The Customer is granted a limited, non-exclusive, non-transferable, no-sublicensing right of use for the term of the subscription, solely for moderation of their own Discord server(s).

9.2. The Customer (or End User, as applicable) retains all property and copyright in the message data and configurations transmitted through the Service. Civora processes such data only to provide the Service and to comply with statutory obligations — it is never used to train AI models at third-party AI sub-processors (the sub-processor contract embeds this restriction).

10.Liability and limitation of liability (Ptk. §§ 6:142, 6:152)

10.1. General rule — Ptk. § 6:142. A party who breaches a contract and thereby causes damage to the other party must compensate that damage. The party is exempt from liability only if it proves that the breach was caused by a circumstance outside its control, unforeseeable at the time of contract formation, and that it could not reasonably have been expected to avoid the circumstance or prevent the damage.

10.2. Non-excludable liability — Ptk. § 6:152. Any contractual term limiting or excluding liability for damage caused intentionally, or for damage to human life, bodily integrity, or health, is null and void. Nothing in these Terms excludes or limits the Service Provider's liability for such damage.

10.3. Contractual liability cap (within the Ptk. § 6:152 boundary)

To the maximum extent permitted by law, and without prejudice to Ptk. § 6:152:

• the Service Provider's aggregate contractual liability arising from the Service is capped at the fees actually paid by the Customer for the Service in the 12 months preceding the event giving rise to liability;
• the Service Provider is not liable for indirect damages, loss of profit, loss of goodwill, loss of data (outside the Service Provider's own systems), consequential damages, or third-party claims (including from End Users) where these are attributable solely to the Customer's act or omission.

10.4. Sole-trader personal asset liability. The parties acknowledge that the Service Provider, as a Hungarian sole trader and natural person, is liable with all personal assets for business-related obligations pursuant to § 15(1) of Act CXV of 2009. The contractual liability cap in § 10.3 caps the Service Provider's contractual damages obligation up to the stated amount, but does not extend or limit this underlying personal asset liability.

10.5. Defective performance — Ptk. §§ 6:157–6:159. Where, due to a serious and persistent failure to meet the qualitative requirements set out in the contract or by law (Ptk. § 6:157(1)), the Service substantially fails to deliver the contracted functionality, a Consumer Customer may, under Ptk. § 6:159: (a) primarily request repair or proper restoration of the Service; (b) where that is impossible, request a proportionate price reduction (refund); (c) under Ptk. § 6:159(2a), in case of a digital service the Consumer is not entitled to repair the defect themselves or to have it repaired by a third party at the Service Provider's cost; (d) no right of cancellation for an insignificant defect (Ptk. § 6:159(3)).

10.6. Consumer-protection mandatory law. The limitations in § 10.3 apply against a Consumer only to the extent they do not amount to a clause void under Ptk. § 6:157(2). Ptk. § 6:157(2) provides that in a consumer-business contract, any clause deviating from the warranty/guarantee rules of Chapter XXIV to the consumer's detriment is null and void.

11.Suspension and termination for cause

11.1. The Service Provider may suspend the account with immediate effect or terminate the contract for cause if the Customer:

• materially breaches the AUP in clause 7;
• is more than 14 days in payment default after a written demand (as evidenced by the Dodo on-hold subscription status);
• provides false data or uses the Service fraudulently (e.g. abusive chargebacks);
• breaches the Discord platform rules in a way that causes the Discord platform to restrict or suspend Civora's bot account.

11.2. Cure period. Before suspension, the Service Provider — where reasonably feasible and absent serious, repeated, or safety-relevant infringement — provides the Customer with at least a 7-day cure period to remedy the breach.

11.3. Customer's right to terminate. The Customer may terminate at any time via the Dodo Customer Portal; termination takes effect at the end of the next billing cycle (§ 5.6).

11.4. Effect on data. Upon any termination, the Service Provider retains Customer data per the schedule in the Privacy Notice (typically 30 days after termination, then anonymisation / deletion; accounting data is retained for 8 years per Számv. tv. § 169).

12.Changes to the Service and these Terms

12.1. The Service Provider may unilaterally amend the functionality of the Service and these Terms. Material changes will be notified to the Customer at least 30 calendar days before the effective date, via registered email and an in-dashboard banner.

12.2. The Customer may object by terminating the subscription via the Dodo Customer Portal before the effective date; continued use after that date constitutes acceptance.

12.3. Minor changes. Changes required by law and non-functional changes (UI, copy, bug fixes) may take effect immediately; the 30-day notice in § 12.1 does not apply.

13.Indemnification (B2B Customers)

A Business Customer shall indemnify the Service Provider against any and all third-party claims and damages — including defence costs, legal fees, and fines — arising from claims by third parties (in particular End Users, authorities, Discord, or Dodo Payments) caused by the Customer's use of the Service in breach of clause 7 (AUP) or applicable law (in particular Discord ToS, GDPR, Eker. tv.). This indemnification obligation does not apply to Consumer Customers.

14.Governing law, dispute resolution, remedies

14.1. Governing law: these Terms are governed by Hungarian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For Consumer Customers, the mandatory consumer-protection law of their habitual residence applies if more favourable, pursuant to the Rome I Regulation (EU) 593/2008.

14.2. Dispute resolution.

• Negotiation: the parties first attempt to resolve disputes through the customer support email at hello@civora.hu.
• Consumer dispute — conciliation board: Consumers may turn to the conciliation board (békéltető testület) alongside the chamber of commerce of their place of residence, under Act CLV of 1997 on Consumer Protection (Fogyv. tv.), or to the Budapest Conciliation Board (https://bekeltet.bkik.hu). EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
• Data protection complaint: Complaints to NAIH (see § 1) — under Infotv. § 52(1) anyone may initiate an inquiry, and under Infotv. § 23(1) the data subject may bring an action before the courts. The court decides with the Authority involved as needed; the action may be brought before the court of the data subject's place of residence (Infotv. § 23(3)). Under GDPR: the data subject may lodge a complaint with the supervisory authority (Art. 77) and is entitled to effective judicial remedies (Arts. 78–79).
• B2B disputes: the parties submit to the exclusive jurisdiction of the Permanent Arbitration Court attached to the Hungarian Chamber of Commerce and Industry (MKIK Arbitration Court), which proceeds in Hungarian language under Hungarian law per its own Rules.

15.Contact and complaint handling

15.1. General customer support: hello@civora.hu. As a purely digital-channel service provider, the Service Provider operates customer support exclusively electronically (email + Dashboard) — permitted by § 15(2) of the Eker. tv.

15.2. Consumer complaint. Under § 17/A of the Fogyv. tv., the Consumer may submit a complaint to hello@civora.hu or to the Service Provider's registered seat. Complaints are logged and answered on the merits within 30 days in writing (paper or electronic), as required by mandatory law.

15.3. Reasoned rejection + redress information. Where a complaint is rejected, the Service Provider informs the Consumer which supervisory or alternative dispute resolution body they may turn to (see § 14).

16.Effective date and versioning

These Terms version 2.0 enter into force on 2026-05-15 and supersede the previous v1.0 Terms. Earlier versions are kept in the Service Provider's archive and provided on request via customer support.

These Terms cite the referenced statutes in their state as of 27 March 2026 (Hungarian National Legislation Database — njt.hu).